Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains what personal data Domestina collects when you use the website and the services offered on it, why we collect it, how long we keep it, who we share it with and what rights you have. It applies to clients, cleaning companies, housemaids and job applicants alike.

Who we are

Domestina is an online platform for booking home cleaning services. The company that operates domestina.si is the controller of your personal data.

Address: Slovenska cesta 56, 1000, Ljubljana, <span class="translation_missing" title="translation missing: en.shared.countries.si">Si</span>.

Contact for all privacy matters: info@domestina.si.

What data we collect

We collect the following categories of personal data:

• Data you enter yourself: names, email address, phone number, address of the property to be cleaned, details of the booked service, reviews and messages you send us.
• Payment data: when you pay by card, the card details are entered directly into the secure form of our payment provider Braintree. Domestina never sees or stores your full card number.
• Data collected automatically: IP address, browser and device type, pages visited and cookies. See our Cookie Policy for details.
• Data from Google or Facebook when you choose to sign in with them, described in the next section.

Signing in with Google or Facebook

You can create an account or sign in with your Google or Facebook account. In that case we ask only for basic profile information and your email address. From Google we receive your Google account identifier, your name and your email address. From Facebook we receive your Facebook identifier, your name and your email address. We do not request access to your contacts, calendar, files, photos or any other data, and we do not store your profile picture.

We use this data solely to create your Domestina account, to sign you in on your next visits and to pre-fill your name and email address in bookings. We do not use it for advertising, we do not sell it and we do not use it to train artificial intelligence models.

The data is stored in the Domestina database together with the rest of your account and is protected and kept for the same period as any other account data.

We do not share the data received from Google or Facebook with third parties, except with the service providers listed in the section "Who we share data with", and only to the extent needed to operate the platform.

You can disconnect Domestina from your Google account at any time from the Google account permissions page, and from your Facebook account in the Facebook settings under "Apps and websites". Deleting your Domestina account also deletes the data we received from Google or Facebook.

Domestina's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Why we use your data

We process your personal data on the following grounds:

• To perform the contract with you: to arrange, carry out and pay for the booked service, to contact you about the visit and to provide customer support.
• To comply with legal obligations: issuing invoices, accounting and tax records, responding to requests from public authorities.
• For our legitimate interests: preventing fraud and abuse, keeping the platform secure, controlling the quality of the services and improving the website.
• With your consent: sending you marketing emails and using non-essential cookies. You can withdraw your consent at any time.

Who we share data with

Domestina does not sell personal data. Your data reaches third parties only in the following cases:

• The cleaning company or housemaid you book receives your names, address, phone number and the details of the booking, so that the service can be carried out.
• Your email address and names are sent to Mailchimp, the service we use to send emails to our clients.
• When you pay by card, your names, email address, IP address and card details are processed by Braintree, our payment provider.
• In order to find and fix errors on the platform, your IP address may reach Sentry, our error-monitoring service. The IP address is not stored.
• For statistical analysis of the website traffic, your IP address may reach Google Analytics and Meta. The IP address is not stored.

All these providers act on our instructions under data-processing agreements and may use the data only for the purpose we have engaged them for.

How long we keep your data

Your data is stored only in electronic form on the company's servers.

• When you have opted in to receive information from Domestina, your data is kept until you unsubscribe.
• When you have used the services of Domestina, your data is kept for 10 years after the last service, as required by law.
• When you have neither used the services of Domestina nor opted in to receive information, your data is deleted after 6 months.
• Personal data of job applicants is kept for 3 years.

Security of your data

Domestina has taken a number of technical and organisational measures to protect your data. All traffic between your browser and the website is encrypted, and access to personal data is limited to authorised staff and to the service provider carrying out your booking.

Your rights

Under the General Data Protection Regulation (GDPR) you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• restrict the processing of your data;
• receive your data in a portable format;
• object to processing based on our legitimate interests;
• withdraw your consent at any time, without affecting processing carried out before the withdrawal;
• lodge a complaint with the data protection authority in your country.

To exercise any of these rights, write to info@domestina.si. We reply within one month.

Deleting your data

You can ask Domestina to delete or change any personal data we hold about you by writing to info@domestina.si. When your account is deleted, the link to your Google or Facebook account and the data received from them are deleted as well.

Changes to this policy

When we change this Privacy Policy, we publish the new version on this page and update the date at the top of it.